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To all our valued customers,
After 38 years of owning Thermal Specialties & Installation I have decided to retire and not continue working in this business. Due to the 18 months of pandemic, being quarantined several times, 57 days in hospital with covid 19 and the length of time it takes to get windows after ordered. Before 2020 it took10 – 15 days, now it takes 60 – 90 even 120 days. There is also less quality control which means extra service and it takes much more time to resolve small issues. All this including my age of 68 contributed to my decision to retire.
It is with great pride that I look back at my many years of service to my many clients and think of the professional way Frank (my head installer for 28 years) and I worked hard to provide our due diligence to ensure total customer satisfaction. The many awards we have won, (6 straight Angies list super service awards). We never had any complaints with the Home Improvement Commissions of Maryland, Virginia and the District of Columba in all those years.
At this time I know of no service on any of our windows and doors that we have installed.
There are many videos on line showing how to repair different thing with or without new parts or material.
The window warranty is with the Manufacturer, as they will provide materials for Glass, frame and hardware for most of thirty years from purchaser. There is a sticker with numbers, measurements and dates (not gold or silver sticker) in the frame above the top sash, you can access by lowering top sash, picture windows and sliders are in different places on the frame. Take picture of it (do not remove) for warranty claim.
Below are links and contact information for all the different products
Alside windows
- website: www.alside.com/support/warranties/
- email: warrantyservices@associatedmaterials.com
- Phone 1-800-489-1144 call between 11:00 to 3:00
Lansing
- website: http://www.lbpwindows.com/warranty/
- Bought windows at Lansing supply in Lanham 301-459-5060
- Paradigm Patio doors Sold a lot of these at Capital Park IV)
- https://paradigmwindows.com/warranty-service-request/
- Bought doors at Lansing supply in Lanham 301-459-5060
ProVia Doors and Storm Doors
- website: https://www.provia.com/warranty
- Bought most doors at Lansing supply in Lanham 301-459-5060
- Some from Alside 301-499-6500
American Jewel windows out of business since 2012.